Refund policy

Last Updated: August 14, 2026

At Lovely Wigs, we want you to be happy with your purchase. Because wigs are personal-use products, certain hygiene and product-condition requirements apply to returns.

Return Window

You may request a return within 14 days of receiving your order, provided the product meets the requirements below.

Return Conditions

To be eligible for a return:

The wig must be unused and unworn.
The wig must not have been cut, colored, bleached, washed, styled, altered, or otherwise modified.
The wig must be returned in its original condition and packaging.
Tags, protective materials, and included accessories should remain attached and/or included where applicable.
You must provide proof of purchase.

For hygiene reasons, we may refuse returns of wigs that have been worn, altered, washed, styled, or otherwise used.

Non-Returnable Items

The following may not be eligible for return:

Used or worn wigs
Customized or altered wigs
Wigs that have been cut, colored, bleached, washed, or styled
Clearance or final-sale items, where identified as final sale
Gift cards
Items damaged after delivery through customer use

How to Request a Return

Before sending anything back, contact us at:

Support@lovelywigs.store

Please include your order number, the item you wish to return, and the reason for the return.

Do not send a return to our business address unless we provide return instructions. We will provide the appropriate return instructions after reviewing your request.

Return Shipping

Unless the product arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service when returning an item. Lovely Wigs is not responsible for returns that are lost or damaged while being shipped back to us.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at Support@lovelywigs.store.

Please provide your order number and clear photographs of the product and packaging so we can investigate and determine the appropriate resolution.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved or denied.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges may not be refundable unless required by applicable law or the issue resulted from our error.